It has taken me years of training, hours of practice, and my share of “oopsies”, to be able to deliver fabulous hair to people on a consistent basis. My experience and my knowledge certainly help me attract customers, but I believe it’s my personality, combined with these accolades, that keep people coming back. When you’re getting your hair done, you may be spending several hours in the company of a total stranger. You will also be trusting this person with your hair, your secrets, and your self image. Doesn’t it make sense that this person should be someone you actually like? Technique can improve over time, but personality may not!
Here are some “Red Flags” to keep an eye out for while searching for “The One”
1.) A stylist who doesn’t listen! If you are unsure if they understood you, then ask them to tell you their interpretation of what you want. A good stylist will know how to tell a person what IS, and what ISN’T possible. If they disagree with you, but have a good reason to back it up, then please consider their opinion. After all, they are the “expert”.
2.) A Stylist who speaks negatively about other customers, co-workers, or salons. If your stylist is negative, what makes you think you’re going to leave their chair feeling good about yourself? Looking good starts with feeling good, and if you just got an earful of garbage, you will probably leave feeling like trash.
3.) A stylist who is constantly leaving your side to answer a phone call, take a smoke break, or is ignoring you while they carry on a conversation with the person next to them. YOU are paying for this person’s time! When your buns are in the chair, you are a VIP, and you deserve to be treated that way!
4.) A stylist who appears to be drunk, stoned, high, etc. If you ever suspect that your stylist is a little “off”, then politely excuse yourself, and express your concerns to the owner or manager. I’ve never known anyone to perform better at their job while intoxicated. Plenty of time to party after work, right?
5.) A stylist who can’t accept criticism or your request for a “fix”. This is a major red flag that, not only is this person not a good listener, but that they don’t care about maintaining you as a client. Sure, it feels bad when someone complains about my work, but it feels great when they love it after I get a chance to fix it. Remember, you’re looking for a person you can communicate with! Do your part too. Be honest with your stylist so they have a better chance to WOW you.
The goal when you finally find a great stylist, is to build a relationship with them so you will be able to honestly communicate your needs. This person should be a good listener, and also have enough skill to be able to communicate to you what your hair is capable of, and exactly what you will need to do to achieve your desired look. When you finally find someone you like and who seems knowledgeable, then you have found a good candidate. If the first cut or color isn’t perfect, give them a second chance, they may improve after they know you and your hair a little better. Good luck, and remember, you want to leave feeling great on the inside as well as looking great on the outside!